Privacy Policy

1. Introduction

SoftLeafGallery ("us," "we," or "our") is dedicated to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, usage, disclosure, and protection of your data when you access our website softleafgallery.sbs or utilize our yacht charter services.

By engaging with our services, you agree to the data handling procedures detailed in this policy. This policy adheres to prevailing privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) among other Canadian privacy laws.

2. Information We Collect

2.1 Personal Information

We gather personal information that you willingly supply to us when you:

• Reserve a yacht charter
• Get in touch with us via our website or telephone
• Subscribe to our newsletter
• Complete forms found on our website
• Join surveys or promotional events

This information may encompass:

• Your name and contact details (email, telephone, address)
• Payment details (safely processed by external parties)
• Yacht charter specifications and needs
• Emergency contact details
• Food preferences or health-related information (if shared)

2.2 Automatically Collected Information

During your visit to our website, certain information about your device and browsing habits is automatically collected:

• IP address and geographical data
• Web browser kind and the version used
• Visited pages and duration of time spent on our site
• Source websites
• Details about the device (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar tracking mechanisms are used on our website to enhance your browsing experience. Advantages of such technologies include:

• Storing your settings
• Assessing website functionality and user interaction
• Delivering tailored content
• Optimizing our services

Browsers provide the option to manage cookie preferences, or you could utilize our cookie consent feature.

3. How We Use Your Information

We employ the information we collect for:

• Service Provision: To deliver yacht charter services, manage reservations, and communicate regarding your booking
• Client Support: For addressing your inquiries and providing help
• Financial Transactions: To carry out financial operations and manage account billing
• Security: To assure the security of our operations and defend against dishonest activities
• Promotional Activities: To distribute marketing materials and updates, with your permission
• Website Enhancement: For analyzing traffic patterns and bettering website functionality
• Regulatory Adherence: To comply with relevant laws and norms

4. Information Sharing and Disclosure

Your personal data is never sold, exchanged, or leased out to third parties. However, we might share your information in these scenarios:

4.1 Service Providers

In collaboration with third-party service providers who aid us with payment processing, website hosting and upkeep, email marketing, performance analytics, and customer service, we may share certain data.

4.2 Legal Obligations

If the law mandates it or in response to legal processes, court orders, or to investigate and respond to possible fraud or illegal activities, we may need to reveal your data.

4.3 Business Changes

Your data may change hands during company restructures like mergers or acquisitions, or if business assets are sold.

5. Data Security

We uphold technical and organizational protocols to secure your personal data from unauthorized access, modification, exposure, or destruction. Among these are encryption, secure servers, limited access, periodic evaluations, and staff instruction.

No data transmission method or electronic storage system can be considered totally secure. Absolute security for your data cannot be warranted.

6. Data Retention

Storage of your personal data is only for as long as necessary to fulfil its collection purposes or as mandated by law. Common retention periods are:

• Charter reservations: 7 years for tax and legal reasons
• Marketing reach-out: until you request removal or unsubscribe
• Website analytics: 24 months
• Customer Support: 3 years from the final interaction

7. Your Rights and Choices

Your rights incorporate accessing, correcting, erasing (limited by legal requirements), data portability, opting out from marketing, and managing cookies. To exercise these freedoms, contact us as specified below.

8. Third-Party Services

8.1 Google Analytics

To scrutinize website utilization, we employ Google Analytics. The Google Analytics Opt-out Browser Add-on is available for those wishing to opt-out.

8.2 Social Media Platforms

Links to social media with their privacy policies are present on our website.

8.3 Payment Processors

Payment processing is managed by third parties in accordance with PCI DSS standards.

9. International Data Transfers

There may be cases where your data is transferred and handled in different countries other than Spain. We enforce suitable safeguards in line with global privacy regulations.

10. Children’s Privacy

Our services are not targeted at individuals below 13, nor do we intentionally collect their data. If you suspect a minor has provided us with personal details, please reach out to us immediately.

11. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy to reflect changes in our operations or legal standards. Any alterations will be communicated by updating the policy on our site, emailing registered users, or displaying a notification. Continued service usage after changes take effect indicates consent to the revised policy.

12. Contact Information

For queries regarding this Privacy Policy or our data treatment, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We adhere to the Google Ads User Consent Policy. Changes to your cookie/tracking settings can be adjusted at any time using our cookie preferences.